WhatsApp Business API & SMS Integration
WhatsApp Business API Integration
WhatsApp Business API integration connects your systems to the WhatsApp Business Platform so you can send order updates, reminders and alerts, and handle support chats or chatbots, all linked to your CRM, store or app. We also integrate SMS for customers who prefer it.
Integrations quietly run your business in the background, so reliability matters more than anything. We build them with clear error handling and monitoring so problems are spotted and fixed quickly.
What we offer
- NotificationsOrder, delivery, payment and appointment messages.
- Two-way chatSupport inbox for your team.
- ChatbotsAutomated answers and AI assistants.
- CRM syncConversations saved to customer records.
- Templates and opt-inMessage templates and consent handling.
Common use cases
- Order and delivery updates
- Appointment reminders
- Support via WhatsApp
- Abandoned cart messages
Technology
- WhatsApp Business Platform (Cloud API)
- Twilio
- Gupshup
- Node.js
- Webhooks
Business benefits
- Order updates,OTPs and reminders on WhatsApp
- Customer supportwith shared inboxes and chatbots
- Higher open ratesthan email or SMS
- Automated lead captureinto your CRM
Why work with Webtech Evolution
- 10+ years of delivery272+ projects for 118+ clients in 12+ countries since 2014.
- One team, end to enddesign, front end, back end, mobile, QA and DevOps under one roof, so nothing gets lost between vendors.
- Clear estimatesa written scope, timeline and price before work starts, and demos throughout the build.
- You own everythingcode, designs and documentation are handed over in full and covered by an NDA.
- Working hours that overlap with yoursMonday to Friday, 10:00–19:00 IST, with extended hours available for clients in the USA, Canada and New Zealand.
See it in action
How we work
Discovery
understand your goals, users, current systems and constraints.
Plan and estimate
written scope, timeline and price.
Design and build
short cycles with regular demos.
Test and launch
quality checks, security review and a smooth go-live.
Support
monitoring, fixes and improvements after launch.
Need extra developers instead? Hire developers.
Frequently asked questions
The app is for manual use on a phone. The Business Platform API lets software send and receive messages at scale and connect to your systems.
Yes. WhatsApp requires customer opt-in for business-initiated messages, and templates must be approved.
Meta charges per message or conversation depending on category and country. We estimate costs for your volumes.
Yes, for automation, multiple agents and integration with your systems. The WhatsApp Business app is only for single-phone use.
Meta charges per message based on category and country. We help you set up and estimate costs.
Let's Talk!
Have a question about WhatsApp Business API & SMS Integration? Send us a message and our team will reply with next steps.
- Reply within a few hours (Mon–Fri)
- NDA available
- You own the code
Prefer to talk? Call +91-9601965456WhatsApp ushello@webtech-evolution.com
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